The Ex-Employee Menace
This 2014 SMB Rogue Access Study explains why your former coworkers just might be your biggest security threat.
This 2014 SMB Rogue Access Study explains why your former coworkers just might be your biggest security threat.
This before-and-after comparison uses actual customer phone bills to show how Hosted PBX really does cut monthly costs by over 50%.
When you consider the total cost of managing your IT services – including migration, support, reliability and an integrated suite of services – Office in the Cloud’s value is superior.
Our expert sales team is standing by and ready to answer any questions you may have.
Our Hosted PBX service offers VoIP-enabled business voice service that provides you with a complete telephone service for your business—without requiring you to install and manage complicated, expensive equipment.
VoIP is the acronym for Voice over Internet Protocol. It is the general term used to describe the technology of transmitting and delivering voice communications over the Internet.
Yes, we offer number porting.
Once you’ve activated your Hosted PBX service, you will be able to request a number port from our porting team. You will need to fill out a letter of authorization form and provide a recent bill from your current provider. We will then submit the port request to your current provider. It’s important that you do not cancel your phone service as this will disrupt the port.
Generally, a number porting can be completed within 7 to 10 business days. The exact length of time will depend on the service provider we are porting the number from and the accuracy of the information that is placed in the port request. We will work with you to complete the necessary paperwork and then submit the request.
Yes. With our Hosted PBX service, you can order new toll-free numbers or port existing toll-free numbers.
We offer a wide range of phones from Polycom. You can order these phones through us and they will be shipped to you preconfigured for each Hosted PBX user on your account. We also support the Cisco cordless IP phone.
Generally, a Hosted PBX VoIP call will use a G729 codec or appx. 30 kilobits per second (kbps) of bandwidth for the duration of the call. If you were to add Hosted PBX for five users, and everyone was on the phone at the same time, it would require 150 kbps of bandwidth during the calls. (For reference: 1,000 kilobits is equal to 1 megabit.) Your exact needs will depend on the call volume and call patterns at your company as well the type of IP phones you are using. You can use your existing Internet connection for Hosted PBX as long as the connection is dedicated (not dial-up) and you feel you have adequate upstream and downstream bandwidth for the number of users you are adding.
No. Hosted PBX can be enabled for as few as one user. It can also be enabled for Active Directory users who don’t have Exchange mailboxes.
Yes. Hosted PBX can either be added to your hosted Exchange service, or you can add Hosted PBX service as a standalone product.
Our Hosted PBX service is available in all 50 United States (Alaska and Hawaii included at no additional cost).
Yes, parking unused phone numbers is possible on our Hosted PBX. A small per-number fee is charged.
Cloud Server is a highly available multitenant platform that’s architected specifically around superior performance, availability and data protection. Cloud Server offers four initial configurations (all of which can be scaled with more storage, RAM, or vCPUs at any time).
Developed by some of the most experienced engineers and architects in the business, everything about Cloud Server’s infrastructure was designed deliberately to create a superior, worry-free platform for running and scaling business applications. This focus on value—instead of economy—propagates across every level of the service:
We’ve structured our virtual machine offering to provide initial configurations that match any use case. This helps ensure value by deploying efficiently while retaining the capacity to scale as rapidly as your needs change. Our virtual machines include:
Cloud Server balances broad ease-of use with granular control. Our control panel dashboard lets you provision new servers or scale existing ones with just a few clicks. And it simplifies management with server status and health reporting , power management, remote desktop access and server console access for greater administrative control.
At the same time, Cloud Server lets you configure your hosted environment as necessary to suit your specific needs. This gives you on-premise levels of control that include:
Our goal is to provide data protection that far exceeds the capabilities of any on-premise SMB server. That’s why we have high standards for our network, our datacenter, our software, and more:
Physical Security
Network Security
Logical Security
Compliance
Firewalls
Cloud Server’s site-to-site VPN lets you establish secure communications between your Cloud Server environment and an on-premise VPN endpoint.
What kind of support backs up Cloud Server?
We pride ourselves on our proactive and reactive vigilance. On the proactive side, we’re ceaselessly monitoring our infrastructure to help keep your Cloud Server experience free of worries. But should you need our assistance with supporting the VPN and firewall, we’ll react with speed and diligence. If you call, we’ll typically answer the phone within sixty seconds; if you email, we’ll respond within an hour. In both cases, we’ll do what it takes to help eliminate your distractions and return your focus to building your business.
Processes built around customer needs
For Cloud Server—like for all our offerings—we’ve organized our support processes around customers, not staff members. There’s no case ownership, so you don’t have to worry about connecting particular team members. Instead, our staff is trained to conclude every support interaction with detailed notes that create a universal body of wisdom around you, your customers, and your specific business needs.
Overnight support that matches our daylight capabilities
While every major provider offers 24/7 support, not every provider empowers their overnight shift to actually solve problems. What makes us different is that our overnight staff is just as experienced and certified as our daylight teams. We maintain an office in St. Petersburg, Russia, that’s staffed by administrators whose tools, resources and expertise match our domestic teams—down to their MCITP certifications. Which means we are just as capable of solving problems at three in the morning as we are at three in the afternoon. Your business never has to wait for the sun to rise.
How does onboarding & migration work?
Our Cloud Concierge™ team is trained to work behind the scenes to migrate servers without interrupting you or your users. They also can assist with the setup and configuration of the VPN, firewall and select popular use cases.
Our team combines industry best practices with tools and extensive experience to assist you if needed. You can stay focused on building your applications and growing your business, knowing that we’re on the job preparing your hosted environment.
Migration: a three-phase, white-glove experience
We’ve built internal processes on our long legacy of migration to eliminate worries for you and your users. We work hard to minimize interruption and ensure data fidelity while proceeding at a pace that you dictate. Your experience includes:
Cloud Server is designed to keep you focused on your applications and your middleware. You don’t have to worry about virtualization, server hardware or datacenter facilities. Our managed service levels include:
For a cost-free, no obligation phone bill consultation, please fill out the form below. Upon completion, we’ll put together a detailed report outlining the advantages of switching to our Hosted PBX service.
Our expert sales team is standing by and ready to answer any questions you may have.
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